FAQ

My furnace won’t start, what should I do?

  • Check to make sure the furnace filter is clean.
  • Check the settings on your thermostat.
  • Check the battery of the thermostat.
  • Check to make sure power to the furnace is on.
  • Finally, make sure the gas supply to the furnace is open.
  • If the problem persists, you will need to contact an Ottawa Heating and Cooling technician

My AC won’t start, what should I do?

  • Check to make sure the furnace filter is clean.
  • Check the settings on your thermostat.
  • Check the battery of the thermostat.
  • Check to make sure power to the furnace is ON and out door disconnect is on.
  • Check the cover if it is an outdoor unit.
  • If the problem persists, you will need to contact an Ottawa Heating and Cooling technician

How do I know if I have an existing warranty on my furnace, air conditioner or HVAC system?

Locate the label on the exterior of the equipment for a manufacture date. Equipment less than five years old may have a warranty, but also may not depending on the make. Warranty terms and conditions vary by manufacturer and the installing company.

Why is my AC Freezing up?

There are many reasons that can cause your HVAC system to freeze up; most of them usually need to be corrected by a professional technician.
If you are experiencing this problem, you can make sure the air filter is clean or replaced and ensure that the the airflow is not restricted.  If this does not solve the problem, you should contact a qualifiedIf the problem persists, you will need to contact an Ottawa Heating and Cooling technician who will be able to diagnose the following issue:

  • Low refrigerant: In some cases, freezing up is caused by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, leaking valves or loose fittings can cause leaks. The length of time your system has been installed and the type and location of the leak will determine whether to have the system repaired or replaced.
  • Dirty evaporator coil: Over time, the evaporator coil will become dirty. On these occasions, the results are similar to those of having a dirty filter. Progressively you will lose airflow, slowly enough that you probably would not realize it until it freezes up or is not cooling adequately.
  • Defective blower motor or relay: A blower motor running at an improper speed or not running at all can cause freezing. It can also be sporadic, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next.

Why is it important to have regular maintenance on my home comfort system?

You probably wouldn’t get a brand-new car and plan to never have to put air in the tires, change the oil and check out any unfamiliar noises. Your home comfort system is like your car’s engine, it’s a mechanical device with a motor, electrical components… and even fuel. So it is important to have routine maintenance of your home comfort system by a qualified technician. If not maintained properly and routinely, even the best heating and air conditioning equipment could cause problems and become less ‘fuel’ efficient over time.

What are the Advantages of a Two Stage Furnace?

There are three advantages to having a two stage furnace: it saves energy, it heats your home more completely and it filters your air better.

How Does a Two-Stage Furnace Work?

A two-stage furnace works by using a different set of programming than a normal one-stage furnace.  Simply put, when it is only moderately cold inside, then the furnace’s control board opens the fuel control valve to the partially open position, and heats the house to the desired temperature before turning off.  If the house is cooling a lot quicker than normal, for instance on a miserably cold day in the dead of winter, then the control panel opens the valve to the full open position, where the furnace runs full blast to heat your home.

Terminology

What is an ENERGY STAR certified air conditioning system?

The ENERGY STAR rating lets you know that any product carrying this designation meets or exceeds a premium level of energy efficiency. ENERGY STAR in Canada is a voluntary arrangement between Natural Resources Canada’s Office of Energy Efficiency and organizations that manufacture sell or promote products that meet the ENERGY STAR levels of energy performance.

What’s an ECM Motor?

An ECM (Electronically Commutated Motor) is a brushless motor technology in forced air heating applications that works to reduce the electrical consumption of the furnace motor by as much as 60% (over a standard motor).

What is SEER in air condition?

Seasonal Energy Efficiency Ratio.  Higher the SEER ratings mean greater efficiency.
As of January 2006, the federal government mandates that all new central air conditioning equipment be at least SEER-13, but there is equipment available rated as high as SEER-18 and even SEER-23 .3

Incentives and Rebates

How much rebate on new High Efficiency furnace will I receive?

You will receive:

  • $250 incentive when you replace your existing furnace with the purchase and installation of a new eligible high-efficiency furnace equipped with an Electronically Commutated Motor (ECM).

How much a rebate on new energy star central air condition will I receive?

You will receive:

  • $250 incentive when you purchase and install a new ENERGY STAR certified central air conditioning (CAC) system that satisfies at least a 14.5 SEER and 12 EER.
  • $400 incentive when you purchase and install an ENERGY STAR certified CAC system that satisfies at least a 15 SEER and 12.5 EER.

Who is eligible to receive the incentive?

The HEATING & COOLING INCENTIVE is available for residents and businesses (and businesses with residential-type systems) in Ontario who have purchased and installed eligible central heating or cooling equipment through a participating contractor.