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Oria Heating and Cooling

Answers to Frequently Asked Questions Regarding Our HVAC Services

My furnace won't start. What should I do?
  • Check to make sure the furnace filter is clean.

  • Check the settings on your thermostat.

  • Check the battery of the thermostat.

  • Check to make sure power to the furnace is on.

  • Finally, make sure the gas supply to the furnace is open.

  • If the problem persists, you will need to contact an Ottawa Heating and Cooling technician

My AC won't start. What should I do?
  • Check to make sure the furnace filter is clean.

  • Check the settings on your thermostat.

  • Check the battery of the thermostat.

  • Check to ensure the power to the furnace is ON and the outdoor disconnect is on.

  • Check the cover if it is an outdoor unit.

  • If the problem persists, you will need to contact an Ottawa Heating and Cooling technician

How do I know if I have an existing warranty on my furnace, air conditioner, or HVAC system?

Locate the label on the exterior of the equipment for a manufacture date. Equipment less than five years old may have a warranty, but they also may not depending on the make. Warranty terms and conditions vary by manufacturer and the installing company.

Why is my AC freezing up?

There are many reasons that can cause your HVAC system to freeze up; most of them usually need to be corrected by a professional technician.

If you are experiencing this problem, you can make sure the air filter is clean or replaced and ensure that the the airflow is not restricted.  If this does not solve the problem, you should contact a qualifiedIf the problem persists, you will need to contact an Ottawa Heating and Cooling technician who will be able to diagnose the following issue:

  • Low refrigerant: In some cases, freezing up is caused by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, leaking valves or loose fittings can cause leaks. The length of time your system has been installed and the type and location of the leak will determine whether to have the system repaired or replaced.

  • Dirty evaporator coil: Over time, the evaporator coil will become dirty. On these occasions, the results are similar to those of having a dirty filter. Progressively you will lose airflow, slowly enough that you probably would not realize it until it freezes up or is not cooling adequately.

  • Defective blower motor or relay: A blower motor running at an improper speed or not running at all can cause freezing. It can also be sporadic, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next. 

Why is it important to have regular maintenance on my home comfort system?

You probably wouldn’t get a brand-new car and plan to never have to put air in the tires, change the oil and check out any unfamiliar noises. Your home comfort system is like your car’s engine, it’s a mechanical device with a motor, electrical components… and even fuel. So it is important to have routine maintenance of your home comfort system by a qualified technician. If not maintained properly and routinely, even the best heating and air conditioning equipment could cause problems and become less ‘fuel’ efficient over time.

What are the advantages of a two-stage furnace?

There are three advantages to having a two-stage furnace: it saves energy, heats your home more thoroughly, and filters your air better.

How does a two-stage furnace work?

A two-stage furnace works by using a different set of programming than a normal one-stage furnace.  Simply put, when it is only moderately cold inside, then the furnace’s control board opens the fuel control valve to the partially open position, and heats the house to the desired temperature before turning off.  If the house is cooling a lot quicker than normal, for instance on a miserably cold day in the dead of winter, then the control panel opens the valve to the full open position, where the furnace runs full blast to heat your home.

How long does a furnace last?

The lifespan of a furnace largely depends on how frequently it’s maintained. The more maintenance, the less repairs in the end. However, the efficiency of a unit is reduced when it’s used for more than 10 years. However, with the right consultations, Oria Heating & Cooling has helped service hundreds of homes and offices to repair and replace existing furnaces in the Ottawa area. Get your quote today for professional furnace installation.

Once you get your new furnace installed, it’s important to make it a priority to increase its efficiency and lifespan by doing:

  •  Regular tune-ups
  •  Proper maintenance
  •  Timely repair works

Our affordable repair works and tune-up services are helping homes in Ottawa get the best value out of their furnaces.

When Is The Right Time To Install A New Furnace In Your Home?

Home heating is one of the most important components in a happy and loving home, and the truth is home owners in Ottawa rarely give it much of a second thought. Fortunately, at Oria Heating & Cooling, our professional furnace installers don’t waste any time when it comes to your furnace installation. A healthy and functioning furnace is vital to get us through Ottawa’s long and cold winters. Whether you are installing a furnace into your brand new house or simply replacing the old one, Oria Heating & Cooling has the solution and expertise to get the job done in the most efficient way possible.

What is an ENERGY STAR certified air conditioning system?

The ENERGY STAR rating lets you know that any product carrying this designation meets or exceeds a premium level of energy efficiency. ENERGY STAR in Canada is a voluntary arrangement between Natural Resources Canada’s Office of Energy Efficiency and organizations that manufacture sell or promote products that meet the ENERGY STAR levels of energy performance.

What is an ECM motor?

An ECM (Electronically Commutated Motor) is a brushless motor technology in forced air heating applications that works to reduce the electrical consumption of the furnace motor by as much as 60% (over a standard motor).

What is SEER in air conditioning?

Seasonal Energy Efficiency Ratio. Higher SEER ratings mean greater efficiency. As of January 2006, the federal government mandates that all new central air conditioning equipment be at least SEER-13, but there is equipment available rated as high as SEER-18 and even SEER-23.

How much is the rebate on a new high-efficiency furnace?

You will receive:

  • $250 incentive when you replace your existing furnace with the purchase and installation of a new eligible high-efficiency furnace equipped with an Electronically Commutated Motor (ECM).

How much is the rebate on a new ENERGY STAR central air conditioning system?

You will receive:

  • $250 incentive when you purchase and install a new ENERGY STAR certified central air conditioning (CAC) system that satisfies at least a 14.5 SEER and 12 EER.

  • $400 incentive when you purchase and install an ENERGY STAR certified CAC system that satisfies at least a 15 SEER and 12.5 SEER.

Who is eligible to receive the rebate?

The HEATING & COOLING INCENTIVE is available for residents and businesses (and businesses with residential-type systems) in Ontario who have purchased and installed eligible central heating or cooling equipment through a participating contractor.

Ottawa Choice Award 2022

Best Air Conditioning Repair

3rd Place


See What Our Clients in the Ottawa area have to say about us

Kenneth Downs
Kenneth Downs
I've called them once for my AC and once for my furnace and both times had excellent service. They are quick to respond and very knowledgeable, offering creative and reasonable solutions. Highly recommend.
Roy Niyongabo
Roy Niyongabo
Chill dudes, great job, explained everything
Hayah Youssouf
Hayah Youssouf
Great customer service and cracks jokes mansur came and fix our problem really quick
Johnny Ghazal
Johnny Ghazal
Got a new furnace installed in my home and had the best experience !
Lionel Nahum
Lionel Nahum
The service was very fast and done for a reasonable price.
If your looking for a trusted HVAC company, look no further. Mansoor and team has been very responsive, reliable and always providing top notch HVAC service with reasonable pricing. Oria prides themselves on their expertise in the industry, reputation and looks to build trusted long term partnerships with their clients. If I could give a higher rating I would!
Phil Gamache
Phil Gamache
Mansoor was incredibly fast to respond, offered help over the phone and came over the following morning. He's a total pro, diagnosed the problem within a few minutes, cleaned a couple things, explained everything during the process and now things are up and running again smoothly.
Patricia Ness
Patricia Ness
Great company to deal with, excellent service. Everything was done to my complete satisfaction. Would not hesitate to refer this company.
Excellent service from Mansoor. Quick response, and very clean work!
Alex Ghazal
Alex Ghazal
Got my furnace installed by Oria Heating and Cooling the team did an amazing job, Clean professional and reliable, I Wouldn't go anywhere else. Highly recommended.

Expert Heating & Cooling Service You Can Trust In Ottawa